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What It Means to be a 211 Resource Specialist


By Abigail Jimenez, 211 Help Center Community Navigator

When I was asked what it means to be a part of Mile High United Way’s 211 Help Center, it got me thinking about the impact of what I – and many other staff – do each day. I’m honored to share the reasons why being a Community Resource Specialist is not just a job, but a fulfilling and impactful journey.

Every day, we make a difference in the lives of individuals and families within our community. That is the essence of a 211 navigator. These navigators are the unsung heroes who work to bridge gaps, connect people with important services, and uplift the community.

Being a 211 navigator means being a beacon of hope. It means being the person Metro Denver residents turn to when they’re facing challenges –no matter how big or small. Whether it’s providing assistance for housing, healthcare, employment, food or other essential needs, 211 Navigators are there to lend a helping hand and offer guidance.

In this role, every success story is a testament to the dedication of a Community Resource Specialist. It’s the story of a family finding stable housing through rental deposit assistance, a hungry individual getting immediate transportation to a food pantry through our partnership with Lyft or an unemployed individual landing a job that opens doors to a brighter future.

211 Colorado Community Resource Specialists empower individuals to navigate complex systems, advocate for themselves and regain control of their lives. It’s about providing them with the tools and knowledge to overcome obstacles, break cycles and create positive change for themselves and their families.

In a world where challenges often seem overwhelming, Community Resource Specialists remind us that compassion and community are powerful forces for good. We are the embodiment of cooperation, empathy and resilience. My coworkers remind us that no one needs to struggle alone. There’s always a helping hand, and together, we can build a stronger community.

So, as we reflect on the incredible impact of 211 navigators, let us express our gratitude for their dedication, passion, and commitment. Let us recognize the value they bring to our communities, as they work tirelessly behind the scenes, making a profound difference in the lives of those they serve.

In conclusion, being a 211 navigator is not just a job title—it’s a humble calling. Every day we are a guiding light in times of darkness and a catalyst for positive change. Let us celebrate these remarkable individuals and the transformative work they do each day.

Learn more about our 211 Help Center and how you can support our work to connect Metro Denver residents to the resources they need.


211_Abigail_Jiminez_helping people access community resources in Colorado

About Abigail Jimenez:

For four years, Abigail has been an integral part of our 211 Help Center team. She currently serves as a Lead Community Navigator, thoughtfully leading her team while also connecting Denver residents to the critical resources they need. We are grateful for her dedication to helping families thrive!


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