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By Kasey Fox, vice president of 211 and community crisis
This month marks seven years since I first walked into Mile High United Way’s 211 Help Center as a Community Resource Navigator. I can still vividly recall one of my very first calls.
It was a single mother calling from her car in a grocery store parking lot. She was whispering because she didn’t want her kids in the back seat to hear her crying. She wasn’t just looking for a food pantry; she was looking for a reason to believe things would be okay.
I remember my hands shaking as I searched the resource database to compile a comprehensive list of services to share with her. In that moment, I realized I could give her hope. I could show her that compassion still exists in this world.
In the seven years since that call, I’ve had the privilege of working in nearly every role we have within 211. I’ve listened to the vulnerable stories of our many callers, supported my team members who carry the weight of the community on their shoulders each day and led the strategy sessions that keep our 211 “engine” running.
But most importantly, I’ve learned how we show up for our community and, just as crucially, how we show up for each other.
I stand in awe of 211 Colorado when sharing our collective impact from 2025. These aren’t just statistics. They represent over 200,000 moments where 211 was the calm in someone’s storm:
- 219,755 Coloradans served through 211 Colorado
- 399,289 total referral connections facilitated
- 167,266 phone calls answered
- 25,961 follow-up calls to check-in long after an initial call to 211
- 1,808 individuals supported in-person at Mile High United Way’s 211 walk-in service center and other community sites.
Last year, our 211 Navigators spent an average of nine minutes on each call. That’s nine minutes of active listening; nine minutes of problem-solving; nine minutes of providing the same hope I tried to give that mother seven years ago.
To my 211 family, thank you for allowing me to lead you, but more importantly, for letting me work alongside you. Your dedication is the heart and soul of everything we do.
To our donors, this work is only possible because of you. Thank you for believing in this mission. Thank you for believing in community.
With gratitude,
Kasey Fox
Vice President of 211 and Community Crisis
Mile High United Way
About Kasey
Kasey Fox is an experienced and thoughtful leader, current serving as Mile High United Way’s vice president of 211 and community crisis. In this role, Kasey guides and oversee the growth of Mile High United Way’s 211 Help Center, which serves 30 counties across Colorado.
Originally from Texas, Kasey is an alum of the United States Peace Corps and Denver Metro Chamber Leadership Foundation’s Leadership Fellows program. She currently chairs Colorado’s Volunteer Organizations Active in Disaster (COVOAD) and is a certified yoga instructor and small business owner.
